Total Quality Management ( Credit 3 )
This course aims to impart in graduates the basic conceptual knowledge about the concept of quality operations and its effects on overall business functions.
Unit I: Introduction
Basic concept of total quality, its importance to business and customers, evolution of TQM, components and axioms of TQM, humanistic aspect of TQM, quality improvement teams at work places.
Unit II: Quality Plans Controls
Conceptual approach to SQC, acceptance sampling and inspection plans, statistical process control, process capacity studies, management of QC and zero defect programs, Q-7 tools, quality audits, ISO 9000 series.
Unit III: Quality Costs and Maintenance
Quality costs, Taguchi’s loss function, maintenance and reliability, failure analysis, optimum maintenance decisions, total productive maintenance (TPM).
Unit IV: Marketing Aspect of Quality
Total quality in services, total quality in business, total quality in safety; effect of TQ in economics of scale, mass marketing, and customer retention.
Garvin, D. A. (1988). Managing Quality: The Strategies & Competitive Edge. New York Press.
Juran, J. M., & Grayna, F. M. (1990). Quality Control Handbook. McGrawHill: USA.
International publications of quality series.